Legal Entity

Airportsbus Limited is the company registered in England. Company No. 07300702. Registered office: Apartment 10, 42 Alfred Knight Way, Birmingham, B15 2BG

Copyright

The entire contents of this web site are the property of Airportsbus Limited and are protected by international copyright laws and other intellectual property rights. No part of this website can be reproduced in any form whatsoever.

Copyright © Airportsbus Ltd 2010

Liability Disclaimer

Any duty of care which Airportsbus may owe you in respect of the information on our website is disclaimed and excluded by us. Your reliance on this website and your use of this website is entirely at your own risk. Nothing on this website constitutes an offer to enter into any contract, and all orders for tickets are subject to acceptance by Airportsbus. Airportsbus.com excludes all warranties, terms and conditions implied by law in relation to this website. All information published on this web site is provided as a convenience to visitors and should be used for information purposes only and is subject to change without notice. We use all reasonable efforts to ensure that the information contained on this website is current, accurate and complete at the date of publication however no representations or warranties are made as to the reliability, accuracy or completeness of such information. Therefore Airportsbus cannot be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this web site

Miscellaneous

Your agreement to the terms, conditions and notices contained on the website is governed by the laws of England and you hereby consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this website. If at any time any part of this agreement becomes invalid, illegal or unenforceable in any respect, that invalid, illegal or unenforceable part shall be severed from the remainder of the agreement and the validity, legality and enforceability of the remainder of the agreement shall not be affected or impaired in any way. Further, the invalid, illegal or unenforceable part will be deemed superseded by a valid, legal or enforceable part that most closely satisfies the intention of the original part. The validity, legality and enforceability of the remainder of the agreement shall not be affected or impaired in any way.

Terms and Conditions of Carriage

These Terms and Conditions of Carriage are the only terms and conditions on which Airportsbus Limited carries any passenger and their property.

These Terms and Conditions of Carriage shall apply to each ticket issued by and on behalf of Airportsbus Limited.

These Terms and Conditions of Carriage are revised in August 2011.

Any passenger  who travels on any service provided by Airportsbus Limited shall be considered to have agreed to be carried on these Terms and Conditions of Carriage.

1. Definitions

In these Terms and Conditions of Carriage, the following words shall have the following meanings:

1.  “we”, “us”, “our” and “company” means Airportsbus Limited, a company registered in England and Wales, with registered number 07300702, whose registered office is Apartment 10, 42 Alfred Knight Way, Birmingham, B15 2BG, including the trading name Airportsbus;

2. "children's ticket" means any ticket issued by Airportsbus Limited or on our behalf to carry out or arrange for the carriage of children on the following terms:

   - children under the age of 3 travel free, 

   - children between the ages of 3 and under 16 at a reduced fare;

3. "coach" means the coach, bus or other road vehicle or other means of transport provided by us on which passenger is travelling;

4. "journey" means each journey passenger is entitled to make on a service as set out in a ticket;

5. "luggage" means any property which passenger brings onto a coach, including any property carried on and by passenger;

6. "reduced fare" means a fare other than a full price ticket on any particular service;

7. "service" means any journey to be made by a coach provided or arranged by us or on our behalf for the purpose of carrying passengers and passengers luggage, which is set out in a timetable published by us on www.airportsbus.com;

8. "station" means any stop where a service is to be joined or left or through which a service may pass;

9. “ticket" means any ticket, issued by Airportsbus Limited, or on our behalf, which evidences our agreement to carry or arrange for the carriage of any passenger, including the services on which travel is permitted and the fare payable. In each and every case a ticket it is the copy sent to email address provided during making a booking on www.airportsbus.com, which passenger shall print and present to our driver before joining the service;

10. "you", “your” means the person who we have agreed to carry or arranged to be carried, being the person who purchased a ticket or for whom a ticket was purchased, or any person who travels on a service with or without a ticket.

1.1 References

In these Terms and Conditions of Carriage, a reference to the singular shall include the plural and vice versa.

2. Carriage Services

2.1 Our agreement to carry you:

We agree to carry you and your luggage on the journey permitted by your ticket, on and subject to these Terms and Conditions of Carriage.

2.2 Carriage of children and young persons:

We will not be obliged to carry any child under 16 years of age unless that child is accompanied by a responsible person aged 18 or over. One child under 3 years of age may travel free if accompanied by a full fare paying passenger over the age of 18.

2.3 Ticket:

A ticket is a record of our agreement to carry you or to arrange for your carriage. Your ticket is our property and shall be returned to us on request. If your ticket was purchased by someone else, you agree that such person purchased the ticket as your agent. A ticket may only be used by the person(s) named in it or for whom it has been purchased and may not be transferred to or used by anyone else.

2.4 Validity of your ticket:

1. Travel permitted by your ticket: Your ticket permits you to make the journeys and travel on the services stated on the ticket, subject to any restrictions or statements as to the services, dates, days of the week, and times within a day on which you may travel, set out on the ticket;

2. Period for which your ticket is valid: Validity of your tickets is subject to restrictions as to the dates and services on which they may be used. Your ticket is valid only for the journey on the date, time and service stated on the ticket;

3. Expiry of your ticket: When your ticket expires, it is no longer valid for travel. Your ticket expires after your journey and travel on the date, time and service stated on the ticket is completed;

4. Ownership of ticket: Your ticket remains the property of Airportsbus Limited at all times. If a ticket is defaced, damaged or tampered with, or lost, it is not valid for travel. After your travel have been booked at www.airportsbus.com we will send you a ticket to the email address provided during the booking. It is your responsibility to provide us with correct email address as we reserve the right to refuse to issue a replacement ticket in such circumstances. If we exercise our right to refuse to issue a replacement ticket, we will notify you within 14 days of so refusing setting out the reason for withdrawing the ticket.

2.5 Amendments to tickets:

1. you may request the following amendments to your ticket once it has been issued: an amendment to the day and amendment to the time of your journey.

2. If you wish to make any amendments, you must request these amendments no later than 7 days prior to the departure of the service on which you are to make the first journey permitted by your ticket, otherwise the ticket will be treated as non valid and purchase of a new ticket will be required.

3. Amendments to tickets may only be made by filling the Contact Us form available at www.airportsbus.com. You will receive an email from us to the email address we have been provided with during the booking at www.airportsbus.com with an amendment reference, which must be printed and along with original ticket presented to the driver before joining the service. An administration fee of £5 will be charged for amending a ticket.

An amendment to a ticket shall constitute an amendment to our contract with you. If the published fare payable for the ticket as amended would be more than the fare already paid for that ticket, then an additional fare will be payable for the difference, but the fare already paid by you will not be refunded except in accordance with any refunds expressly allowed under these Terms and Conditions of Carriage.

3. Carriage by another carrier:  

We may at any time arrange for you to be carried for any part of a journey or service by a carrier other than us. For this purpose you appoint us as your agent with authority to negotiate and conclude a contract for that carriage between you and that carrier. We will use reasonable endeavours to negotiate a fair and reasonable contract on your behalf, and we shall be considered to have made a fair and reasonable contract if the contract for carriage with that carrier is made on the published conditions of carriage of that carrier, or on conditions similar to these Terms and Conditions of Carriage.

3.1 Carriage by another carrier:

If you are carried by any carrier other than Airportsbus for all or any part of a journey or service, and you do not have a contract with that carrier, then that carriage shall be considered to have been provided by the carrier on our behalf as our sub-contractor, and these Terms and Conditions of Carriage shall apply to all such carriage.

3.2  Our liability in relation to carriage by another carrier:

1. If you have a separate contract for carriage with any carrier, then we shall have no liability to you if that carrier fails or delays in carrying you, or for any other act or omission of that carrier, and you shall make your claim for any loss or damage you suffer against that carrier.

2. If we do have any liability to you for any act, omission, negligence, or default of any other carrier (whether or not you have a separate contract with that carrier) then our liability to you shall be as if we had carried you on and subject to these General Conditions of Carriage and that carrier were our sub-contractor.

3. Where you are carried by any other carrier for the whole or any part of a journey, you shall owe your obligations under these General Conditions of Carriage and any Special Conditions to that carrier as well as us, and that carrier shall be entitled in common with us to the benefit of any rights, remedies or limitations of liability which we have set out in these General Conditions of Carriage and any applicable Special Conditions.

4. Passenger Responsibilities

4.1 Check your ticket:

You must check the details in the ticket purchase summary screen of the airportsbus.com website. You will not be permitted to correct any errors in its details once you have confirmed the purchase and your ticket will be assumed to be correct.

We will correct any ticket which contains any errors which were not reasonably apparent if you inform us about those errors as soon as reasonably possible after you notice them and you give us reasonable justification for saying that an error was made.

You must check the departure location and times shown on the ticket as it is your responsibility to arrive at the correct stop for the stated time. You must also check if your ticket shows that carriage is by another carrier.

To inform us about any errors please use Contact Us form in www.airportsbus.com website.

4.2 Travel with your ticket:

You must take your ticket with you whenever you travel on our service, and you must produce your ticket for inspection when asked. If you do not take your ticket with you when you travel, or do not produce your ticket when asked then you will be considered to have travelled without a ticket. We will not allow you to board a service if you do not have a valid ticket. If you do travel on any service without a valid ticket, you must leave the service when asked, and we will remove you from the coach if you refuse. If you are using a discount ticket which is not valid for that service because you are using it on the wrong day or at the wrong time, or you are not eligible for reduced fare, you must pay an excess fare up to the amount of the full standard fare for the journey you are making. We may charge you a reasonable administration fee for issuing any ticket and charging any additional fare.

If we have reasonable grounds for considering that your ticket has been fraudulently used, we reserve the right to invalidate this ticket and prevent you from travelling on our services. You shall not be entitled to a refund in respect of any ticket invalidated in accordance with this Clause, and we shall have no further obligations or liability to you.

4.3 Care of your Ticket:

It is your responsibility to take care of your ticket. We will not be obliged to replace your ticket if it is lost, mislaid or stolen. In case of any of these you will be required to purchase a new ticket at the published fare for the journey to enable you to travel.

If your ticket is spoiled or tampered with, it will be invalidated, and you will not be able travel with it.

If your ticket is spoiled or tampered with before you travel, then we may replace your ticket if you ask for a replacement at least 72 hours before you are to travel. You must use Contact Us form available in www.airportsbus.com website. You must provide us with a reasonable explanation as to why your ticket was spoiled or tampered with. We may refuse to replace your ticket if it is reasonable to do so. We may charge you £5 administration fee for replacing your ticket.

4.4 Boarding and travel on the correct service:

It is your  responsibility for making sure that you meet any our service on which you are travelling at the relevant boarding point and for getting-off the service at the right destination.

4.5 Arrival at the boarding point:

We advice you should arrive at the boarding point for a service at least 15 minutes prior to the timetable departure time for that service. We will normally release any seats 5 minutes prior to the published departure time to ensure prompt departure of the service.

We may give your seat to another passenger if you arrive later than the scheduled departure time, in which case you will be considered to have missed the service. We shall not be liable to you if you miss any service as a result of your late arrival, and shall not be obliged to hold up any service to wait for you, or to provide a seat on any other service, if you miss a service.

4.6 Seat Belts:

You are required by law to wear the seatbelt provided at all times whilst seated. This also applies to wheelchairs. You may still use the toilet facilities but must refit the seatbelt after returning to your seat. It is the responsibility of the passenger to ensure that they comply with this requirement. Airportsbus provides suitable seatbelts on all coaches for smaller children and child seat mountings.

4.7 Breach of Terms and Conditions of Carriage applicable to your ticket:

If you fail in a material respect to comply with any condition that governs your ticket, we may cancel the ticket, and refuse you further carriage, without any obligation to refund the fare or other liability to you.

5. Our Responsibilities

5.1 Our obligation to carry you:

It is our obligation to carry you and your permitted luggage on the journeys permitted by your ticket, on and subject to these Terms and Conditions of Carriage.

5.2 Travel in Wheelchairs:

Some of our services are now operated by fully accessible coaches which are able to convey a passenger in their wheelchair. Wheelchairs must be no larger than 1200mm * 700mm in size and be capable of being fully secured in the coach. Advance booking with special requirements included is required at www.airportsbus.com.

5.3 Travel with animals:

We will not carry any animals other than guide dogs accompanying registered blind persons, and hearing dogs accompanying deaf persons on any of our services.

5.4 Timetable of Services:

The timetables of our services are published at www.airportsbus.com. The timetables for any individual service can be affected by events outside of our control such as unforeseen congestion,  roadworks, traffic incidents, etc. We will use reasonable endeavours to minimise any disruption to your journey. In the event that our services are delayed or cancelled we will notify you of the delay and any alternative timetable as soon as reasonably practicable.

5.5 Our right to cancel:

We reserve the right to alter any timetables or suspend, cancel or withdraw services, or terminate a service once it has commenced, without notice whether before or after you have reserved a seat on the service, and to substitute an alternative service. This paragraph should be read in conjunction with Paragraphs 5.6, 5.7 and 5.8 below.

5.6 Our liability for cancellations and withdrawals of services:

Except as provided in these Terms and Conditions of Carriage, Airportsbus Ltd shall not be liable for any loss, damage, liability, or cost suffered by any passenger as a result of any cancellation or withdrawal of any service by us, or any delay to any service, or termination of any service.

1. If we cancel or withdraw a service before it has commenced, and you do not have a seat reserved on it, we shall have no liability to you.

 2. If we cancel or withdraw a service before it has commenced, other than due to a circumstance beyond our reasonable control, and you do have a seat reserved on it, our liability will be at our option to:

1. make suitable alternative arrangements to carry you to your destination on another coach, or other mode of transport as we deem fit; or

2. make suitable alternative arrangements to carry you to your destination on another coach, or other mode of transport as we deem fit; or

3. cancel the ticket, and allow you to claim a refund of the full amount of the fare, if no portion of the ticket has been used, or if the outward part of a return ticket has been used, 50% of the fare.

3. If a service on which you are travelling commences and is terminated before reaching your destination, other than for a reason outside our control, our liability will be at our option to:

1. make suitable alternative arrangements to carry you to your destination, such as another service, carrier, coach, train, private car, or taxi, which you shall not unreasonably refuse; or

2. provide a substitute coash, wich may lack all of the advertised facilities.

5.7 Our liability for circumstances beyond our control:

Airportsbus Limited shall have no liability for any delay or failure to carry any passenger, or for breach of contract, where caused by a circumstance beyond our reasonable control. The following shall be considered to be circumstances beyond our reasonable control:

1. war or threat of war,

2. accidents causing delays on the service route,

3. exceptional severe weather conditions,

4. fire and/or damage at a station,

5. compliance with requests of the police, customs or other government officials and security services,

6. deaths and accidents on the road,

7. vandalism and terrorism,

8. unforeseen traffic delays,

9. strike/industrial action,

10. riot or local disturbance or unrest,

11. problems caused by other customers and passengers,

12. bankruptcy, insolvency or cessation of trade of any carrier used by us,

13. other circumstances affecting passenger safety.

5.8 Our maximum liability to you:

Our maximum liability to you for any reasonable and foreseeable loss, damage or liability (including but subject to the limitation set out in Clause 7.11 for loss or damage to your luggage) which you may suffer or incur as a result of our failure to carry you, our delay in carrying you, breach of our contract to carry you, our negligence in connection with carrying you, or the deliberate or negligent acts or omissions of any of our employees, representatives or sub-contractors, shall be limited to an aggregate of £1000.

5.9 Death and Personal Injury:

We do not exclude or limit our liability for death or personal injury resulting from our negligence, nor where you deal as a consumer exclude your statutory rights.

6. Refunds

You are not entitled to cancel your ticket, and we shall not be obliged to refund to you any fare for your ticket in any circumstances, except for any refunds expressly allowed in these Terms and Conditions of Carriage.

6.1 Refunds for delay or cancellation of service:

1. If the coach you were booked to travel on is delayed or cancelled and no replacement service is provided within reasonable timeframe, or there are insufficient seats and as a consequence you reasonably decide not to travel, you may claim a refund only by using Contact Us form available in www.airportsbus.com website. If you have used the outward part of a return ticket we will refund the price paid for the return journey.

2. If the coach you were booked to travel on is delayed or cancelled at any point of your journey with us as a result of prohibited behaviour of any of the passengers, as described in Clause 8.1, we shall not be obliged to provide a replacement service to any of the passengers. In this case no refunds will be offered.

6.2 General rules for refunds:

In any case where we are obliged to provide a refund, we will only be obliged to give you that refund on the following conditions:

1. You must make your claim for a refund using Contact Us form available at www.airportsbus.com. You must provide us with full and complete information about circumstances of your claim. You are only entitled to a refund if you have paid the fare which is being refunded,

2. Your claim for a refund must be made no later than 28 days after the date on which your ticket is valid for travel. By sending your claim to us you shall agree that your ticket is cancelled with immediate effect and therefore not valid anymore, and we shall have no further obligation to carry you under that ticket,

3. When making your claim for a refund, you will receive from us a confirmation to the original email address provided during original booking at www.airportsbus.com,

4. We will make an administrative charge of £5 per passenger for giving a refund and cancelling your ticket except if the refund was made because of a cancellation or withdrawal of a service with no replacement service offered within reasonable timeframe. We may deduct from the amount of any refund, any amount which we are entitled to charge for giving that refund. This charge may be amended by us from time to time.

7. Luggage

7.1 Permitted Luggage:

We will carry your luggage on and subject to these Terms and Conditions of Carriage.

1. You can take maximum one medium sized suitcase with maximum weight of 25kg per person and one hand luggage on board of the coach.

2. Priority will be given to customers travelling with luggage within the limits.

3. Customers must travel with their luggage.

4. All non-luggage items will only be carried if boxed or packaged securely and are at the owner's risk and if there is a sufficient space only. Suitable insurance is advised and shall be considered.

5. If we agree to carry any particular luggage on any journey this does not mean that we have agreed to carry that luggage on any subsequent journey you make.

6. Fragile items such as electrical goods, portable televisions and radio will only be carried if they are of reasonable size and securely packaged.

7. Small valuable items such as money, medication, jewellery, precious metals, laptop computers, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports, visas, tickets and identification documents should not be stowed in the luggage hold under any circumstances but should be taken on board a coach in your hand luggage and shall be placed in the overhead racks or under your seat, and it is your responsibility to ensure that these are not left unattended by you at any time. Where possible, small valuable items should be carried on your person.

7.1.1 Outsized items

Such as:

1. collapsible manual wheelchairs (we will accept lightweight manual wheelchairs for travel, subject to them being capable of being stowed in the luggage hold of the coach; we are unable to accept manual wheelchairs that are more than 20kgs in weight; you must write to us before you buy your ticket using Contact Us form available at www.airportsbus.com website to ensure that the wheelchair type is capable of being fully and safely secured on the coach),

2. folding pushchairs/buggies,

3. skis, 

4. surfboards,

5. folding/dismantled bicycles, 

provided that they are packed in a suitable protective packaging, will only be carried:

• as long as the total number of items placed in the hold is no more than two (ie. ski set is made of two items), and

• if we have been provided with the information in section Additional Information during the booking at www.airportsbus.com,or if you have provided us with such information using Contact Us form available at www.airportsbus.com website no later than 72 hours before your scheduled journey with us, and you have been provided with the confirmation from us, which must be presented to the driver along with your ticket before you join the service. 

Drivers will load your luggage on or off coaches and may request the customer's assistance to load items of luggage over 20kgbut it is your responsibility to see your luggage put on and taken off a coach, or checked-in at any station where check-in arrangements apply.

7.2  Prohibited contents: 

We are not obliged to carry any of the following items of luggage, and you may not bring them onto any coach operated by or on behalf of Airportsbus Limited:

1. any weapons,

2. explosives,

3. drugs or solvents (other than medicines),

4. live or dead animals, fish or insects,

5. frozen items,

6. prams,

7. non folding pushchairs,

8. wind surf boards and sails,

9. bicycles which are not folded, or dismantled and wrapped,

10. any items which are in our opinion, unsafe, or may cause injury or damage to property, or which are considered by us to be unsuitable for carriage by reason of their weight, size, shape or character, or which are fragile or perishable, or items with sharp or protruding edges, or any item over 25kg in weight or any item which cannot be folded down or packaged to comply with Clause 7.1 Permitted Luggage.

If you take any of these items onto any coach, we will advise you and we will remove them from the coach immediately on discovery, and leave them outside the coach, wherever they may be situated. If you have any doubts as to whether we will carry any particular item, you should obtain our written confirmation before purchasing your ticket. If you take any prohibited items of luggage onto a coach or into a station, we shall not be liable for any loss or damage occurring to such items for any reason whatsoever.

We reserve the right to involve the Police if we feel that there are any security or safety issues.

7.3 Packing and identification of luggage:

It is your responsibility to pack all of your luggage safely and securely, and lock and fasten it, with a view to protecting your luggage from loss, damage or interference, and to protecting any other property on a coach from being damaged by your luggage. All luggage you shall travel with should be clearly and appropriately labelled and should include a contact telephone number where possible.

We will not be obliged to carry any luggage which has not been safely and securely packed and appropriately labelled.

7.4 Inspection of luggage:

We shall be entitled to inspect all of your luggage, for the purpose of ensuring compliance with the above requirements. We shall not be obliged to carry you or your luggage, and shall be entitled to remove you from any coach, if you refuse to submit to a search.

7.5 Storage of luggage:

All luggage, other than hand luggage, will be stored in any hold or other storage compartment on the coach and not in the passenger compartment of the coach.

7.6 Lost Luggage

7.6.1 Our liability for lost and/ or damaged luggage:

1. If during any of your journey you should lose any of your luggage, or any of your luggage is damaged, you must notify a driver or any member of Airportsbus Limited staff as soon as possible after your discover the loss or damage. You must confirm any loss or damage of your luggage within 24 hours after the end of your journey in writing by using Contact Us form available at www.airportsbus.com.

2. If you have left behind or lost any of your luggage on a coach or at a station you must make aware driver or any member of Airportsbus Limited staff about it as soon as possible after your discover the loss or damage. You must confirm any loss or damage of your luggage within 24 hours after the end of your journey in writing by using Contact Us form available at www.airportsbus.com website.

3. If we find your lost luggage on a coach or at a station, we shall take reasonable care of that luggage when it is located. We shall return your property as soon as it will be possible. We may charge you a reasonable administration fee for the storage and return of your lost luggage.

4. If you do not notify us as required of any loss or damage to your luggage then we will not be liable for that loss or damage.

For safety and security reasons we shall be entitled to open and examine any left or lost luggage. We reserve the right to involve the Police if we feel that there are any security or safety issues. 

7.6.3 Our right to dispose of lost luggage:

If you have not collected your lost luggage within 14 days of our receiving or finding it, we may dispose of your luggage in any manner we wish, including by destruction, donation to any charity of our choice or sale, and we shall be entitled to keep any sale proceeds. If there are any items which we consider are dangerous or perishable, or otherwise unsuitable for storage, we shall be entitled to involve the Police or dispose of those perishable items within 48 hours of our receiving or finding such items.

7.6.4 Handing over lost luggage of other people:

If you find any property of any other person on any coach operated by Airportsbus Limited or at any station, you must hand it over to member of our staff immediately. If you find any property on any coach you shall hand it over to the coach driver where possible.

7.7 Our liability for loss or damage to your luggage:

We shall take reasonable care of your luggage, and we will only be liable for any loss of or damage to your luggage caused by our negligence.

Our maximum liability to you for any loss of or damage to your luggage, whether for breach of contract, breach of any duty of care in relation to the luggage, our negligence, or any deliberate or negligent acts of any of our employees, or representatives, shall be limited to £250 for all such loss or damage.

We do recommend that you should insure your luggage, especially if you are carrying valuable items, with reputable insurers against all usual and normal risks of loss or damage, to the full replacement value of the luggage, with no excess.

8 Passenger Behaviour

8.1 Required behaviour and prohibited behaviour:

We wish to make travel with Airportsbus as comfortable as possible for all of passengers and to create safe working environment for our staff.

Therefore You shall:

1. Behave in a reasonable, sensible and lawful manner towards any member of Airportsbus staff or any passengers on a coach and at any station,

2. Comply with any request from a member of staff concerning the availability of certain seats reserved for disabled passengers or children,

3. Use musical instruments, mobile phones, laptops, music players, tablet pcs or any other electronic devices considerately.

You shall not:

1. Be abusive or threatening to any staff or any other person,

2. Conduct yourself in a way which may endanger yourself, any coach or station or any person or property on board any coach or at any station,

3. Obstruct any driver or staff in the performance of their duties or fail to comply with their instructions,

4. Behave in a manner which causes discomfort, inconvenience, damage or injury to other persons,

5. Obstruct or allow any of your luggage to obstruct any aisle or emergency exit,

6. Play any music players, musical instruments or electronic devices, that are audible and distracting or annoying to any person, or which interfere with, or render less audible, any public address system or other equipment,

7. Take onto any coach, or into any station, any alcoholic drinks or drugs (other than medicines) for the purpose of consuming them, or consume them on any coach or at our stations,

8. Consume on the coach, or bring onto the coach, any food and drinks,

9. Board any coach whilst under the influence of alcoholic drinks or drugs,

10. Smoke either on the coach or at any coach or bus station,

11. Board any coach whilst you are seriously ill or suffering from any serious contagious illness.

If you fail to comply with any of the behaviour rules in Clause 8.1, or we have reason to believe you may continue any conduct in breach of those behaviour rules, we shall be entitled to restrain you, remove you from the coach or station, refuse you further carriage, cancel your ticket without refund, and take any other measures as we consider necessary to prevent continuation of such conduct. This can cause a serious delay in your journey or can cause a journey cancellation in which case we shall not be obliged to provide a replacement service to any of the passengers and no refunds will be offered.

If necessary we will also involve the Police or relevant security service.

8.2 Our liability for behaviour of other passengers:

Whilst we will use our reasonable efforts to control the behaviour of other passengers on our coaches or at our stations, we will not be liable to you for any act or omission of any other passenger on our coaches or at our stations.

8.3 Food and Drinks:

Consumption of any drinks and food is not allowed on our coaches however passengers are welcome to consume their non alcoholic drinks and food at our stations. Consumption of alcoholic drinks on board of our coaches and at our stations is prohibited. Boarding any coach whilst under the influence of alcoholic drinks or drugs is forbidden (please read Clause 8.1 Required behaviour and prohibited behaviour).

9 General

9.1 Governing Law:

Your ticket, the contract with us to carry you, and any carriage we provide to you shall be governed by English law, and the English courts shall have exclusive jurisdiction.

9.2 Severability:

Each of the provisions of these Terms and Conditions of Carriage shall be separate and severable. Should any provision be invalid or unenforceable, it shall be severed from these Terms and Conditions of Carriage, and the remaining provisions of these Terms and Conditions of Carriage shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision.

9.3 Your personal data:

Your personal data (including details of and copies of your travel documentation) given to us by you or representatives may be kept on record by us, and used and disclosed by us for the purposes of administering your ticket, purchasing tickets for your carriage by carriers other than us, making seat reservations for you for travel on any service, administering, performing and exercising any rights under your carriage contract with us, these Terms and Conditions of Carriage and complying with any legal obligations we may have to make available such data to government agencies or other persons in connection with your travel. In carrying out this purpose, we may disclose your personal data to our own offices and our representatives, sub-contractors, government agencies, and any other carriers. You consent to this receipt, use, disclosure and transfer of your personal data.

9.4 Amendments and waivers:

None of our employees or representatives, has authority to alter, modify or waive any provision of these terms and Conditions of Carriage.

9.5 Third Party Rights:

Unless otherwise stated in these Terms and Conditions of Carriage, no person other than you and us shall have the benefit of or be entitled to rely upon or enforce any term of these Terms and Conditions of Carriage or any other term of the contract to carry you and the Contracts (Rights of Third Parties) Act 1999 shall not apply.